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Our Policies


Refund of monies paid for rental and services will be made under the following circumstances: (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained.

To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Such insurance is available through travel agents, auto clubs such as AAA, or online at

POWER/ WEATHER RELATED CANCELATION: Visit Winter Park Lodging does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but Rental Guardian does provide some protection against these instances. Nor do we refund If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.

If the State of Colorado issues a stay at home policy during the dates of the booking a full refund would be issued for the dates affected by the stay at home policy. You would not be refunded for nights that you had already stayed or if you decide to stay at the home. 

If Winter Park Resort shuts down during your stay due to COVID-19, you would be refunded for any nights not used.
We do not issue refunds for fear of travel, or exposure either assumed or confirmed to COVID-19.
We do not issue refunds if you are unable secure lift ticket/s for your stay or other activities.
We suggest securing your lift tickets and activities prior to booking your lodging.

We advise you to purchase travel insurance for your stay.