Visit Winter Park Lodging, a locally owned and managed vacation rental company is searching for an individual to join our team as a Guest Service Specialist. Guest Service Specialist responsibilities to include but not limited to: ensuring that guests have an enjoyable stay with Visit Winter Park Lodging. Skill sets would need to include professionalism, positive personality, handle conflict resolutions, and willingness to learn. Our guest service specialist would also need to inspect and clean homes on an as-needed basis. Responsibilities: Guest contact- Answer emails, text, social media, phone calls, and apps and in-person engagement, prepare guests for their upcoming stays and follow up after stays. Deliver gifts to guests. Manage lost and found items for guests. Property – Gain knowledge of each property and be able to answer guest questions related to properties. Software – Obtain knowledge of our booking software and continuing education for software. Inspection and cleaning – When needed Guest Service Specialist would need to inspect homes and help cleaners. 

Qualifications: 

– Excellent communications skills 

– A degree in public relations or have at least 2 years of related guest service experience 

– Organized – Reliable 

– Have an upbeat personality 

– Team oriented 

– Computer skills and be willing to learn new software 

– Hold and maintain a valid driver’s license 

– Reliable transportation

– Have reliable transportation – Be able to lift 30 lbs