Why should I rent a vacation rental instead of a hotel room?
A vacation rental has all the comforts of home! All our units are unique in style and location.
Each kitchen has everything you need to cook so you don’t have to eat out for every meal. Most of our units are kid friendly so everyone has their own beds and comfort. All our units have accurate photos so you know what you’re getting unlike hotels who can move you to any room with a view or no view.
What is the difference between VRBO/HomeAwayAirBnB and your site?VRBO/HomeAway/AirBnB only advertise properties to rent, we manage the property from
maintenance to housekeeping and fix small issues. Booking direct is always cheaper but we
advertise on these sites to get our homes the most exposure.
Check-in & Check-out
Do you allow early check-ins and late check-outs?
We are no longer able to allow early check-ins and late check-outs due to the new COVID-19 cleaning protocols.
Do I have to check-in by a certain time?
Check-in is at 4pm and guests can arrive directly at the property any time after 4pm. Each of our
properties have key pad door locks and some are dead bolts that you turn after putting in the
access code. We send out your check-in instructions 3 days prior to your arrival date. PLEASE
read all the information, the check-in instructions also contains the CODE to get into the unit.
What are the check-out procedures?
Check-out is at 10AM on your check-out date, please be courteous and out of the home on time.
Before leaving we ask that you start the dishwasher with detergent, secure all windows and doors
turn off fans, and lights, and if the home you are staying in has a washer and dryer please start a load of towels in the washer.
Please be sure to return, clubhouse key cards, parking passes, or garage door openers (with
properties that apply) to the property before leaving to avoid any extra fees. Please be sure to check for any items you might leave behind, we are not responsible for left behind items.
Housekeeping & Maintenance
What are your COVID-19 Cleaning Protocols?Our Cleaners use the cleaning and disinfection protocols based from the CDC and WHO. We
pay extra attention to high-touch and high-traffic areas. We continue to review technology and cleaning to update our housekeeping procedures for the health and safety of our guests,
homeowners and vendors.
Can I clean the condo myself upon check-out, rather than using your cleaning services?
No. Our cleaners work very hard and follow very strict cleaning and sanitation standards; they follow the same routine every time.
Do you provide daily maid service?
In order to keep our rates lower than hotel rates, we do not provide daily maid service. Each unit
has laundry machines or access to them and cleaning supplies for each room type.
We’ve run out of toilet paper, dishwashing soap, etc. Can you bring us some more?
VWPL provides each guest with a starting kit of basic necessities that should last your entire stay, these items will need to be replenished by guest(s) as needed.
We can’t get the TV/DVD/Internet/etc. working. Are there instructions in the unit?
Most of our properties have cable and smart TV options meaning the tv has internet access to Netflix, Hulu, YouTube TV, etc. Please first turn on TV and make sure the cable box is on. If you get a blank screen find source or input on the tv remote to change the source.
Please try these procedures first before calling. Thank you!
Is there an after-hours emergency contact number?
If there is a life emergency please dial 911
For after hours assistance that can’t wait until the next day please call 303.514.7036
Please only call if there is an emergency. Thank you!
Location & Access
How do I obtain the keys?
We have keyless entries at ALL our properties. You will be emailed check-in instructions three
days prior to your arrival. In the email it will contain door code, property address, property directions and any additional information about the property.
Features & Amenities
Is smoking allowed in the condo?
Smoking of any kind is not allowed inside, and within 20 feet of any of our properties. Please do not litter and discard cigarette butts properly.
Does the condo come with linens and towels, or do I need to bring my own?
Linen, bath towels and kitchen towels, paper towels are provided. Hot tub towels provided to units that have Hot tubs.
What items can I expect to find in the condo?
All our units are well equipped with most items you would find in your average home, including
refrigerator, microwave, stovetop and oven, kitchen utensils, dishwasher, iron and iron board,
mirrors and hair dryers.
Startup kit include automatic dishwasher soap, dish soap, paper towels, coffee, tea, & sugars.
Bathrooms supply hand soap, toilet paper, Shampoo, conditioner, and lotions. Laundry detergent
and dryer sheets included, but no fabric softener.
Is internet access available in my condo?
Yes, all of our units have complimentary Wi-Fi.
Do all of the condos have air conditioning?
No, we live at 9,000 feet. Most units (even brand new homes) do not have air conditioning but the evenings cool down very fast. When arriving if you find your unit is warm, please open windows, turn on fans and air flow should cool the unit down.
Are pack n’ plays, highchairs or toys available at the units?
We do rent pack n’ plays that you can add to your check-out cart at visitwinterpark.com with a fee of $25
What are the additional costs if any?
The nightly rate + taxes, cleaning fee, booking fee, resort fee, and damage deposit (or damage
protection insurance) are included on your reservation. Optional travel insurance is also available
through Rental Gordian Insurance. Some properties located at Winter Park Resort require paid
overnight parking. Please read check-in instructions.
What is your deposit and cancellation policy
Cancellation of booking at any time after Confirmation has been issued may result in forfeiture of deposit(s).
Cancellations made with more than 180 days’ notice will result in 10% loss of all payment less any security deposit.
Cancellations made within 179-60 days’ notice will result in 25% loss of all payment less any security deposit.
Cancellations made within 59-30 days’ notice will result in 50% loss of all payment less any security deposit.
Cancellations made within 29-14 days’ notice will result in 75% loss of all payment less any security deposit.
Cancellations made with less than 14 days’ notice will result in 100% loss of all payment less any security deposit.
Refund of monies paid for rental and services will be made under the following circumstances:
(1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained.
To protect against cancellations caused by certain unforeseen events, such as illness, death,
natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Such insurance is available through travel agents, auto clubs such as AAA, or online
What forms of payment do you accept?
We accept Visa, Mastercard and American Express. If you choose to make the Final Payment by
Do you offer Travel Insurance?
Yes, you can purchase travel insurance here https://visitwinterpark.rentalguardian.com/
After Your Stay
What is your lost and found policy?
We will return found items to you if you contact us within two weeks of your departure date.
You will need to send us a self-addressed postage paid package for lost items. Any items not claimed within two weeks will be thrown away or donated to a local thrift store.