Why should I rent a vacation rental instead of a hotel room?
A vacation rental has all the comforts of a home! All our units are unique in style and location.
Each kitchen has everything you need to cook so you don’t have to eat out for every meal. Most of our units are kid friendly so everyone has their own beds and comfort. All our units have accurate photos so you know what you’re getting unlike hotels who can move you to any room with a view or no view.
What is the difference between VRBO/HomeAway/AirBnB and your site?
VRBO/HomeAway/AirBnB only advertise properties to rent, we manage the property from maintenance to housekeeping and fix small issues. Booking direct is always cheaper but we advertise on these sites to get our homes the most exposure.
Check-in & Check-out
Do you allow early check-ins and late check-outs?
We are no longer able to allow early check-ins and late check-outs due to the new COVID-19 cleaning protocols.
Do I have to check-in by a certain time?
Check-in is at 4pm and guests can arrive directly at the property any time after 4pm. Each of our properties have key pad door locks and some are dead bolts that you turn after putting in the access code. We send out your check-in instructions 3 days prior to your arrival date. PLEASE read all the information, the check-in instructions also contains the CODE to get into the unit.
What are the check-out procedures?
Check-out is at 10AM on your check-out date, please be courteous and out of the home on time.
Before leaving we ask that you start the dishwasher with detergent, secure all windows and doors, turn off fans and lights, and if the home you are staying in has a washer and dryer please start a load of towels in the washer.
Please be sure to return, clubhouse key cards, parking passes, or garage door openers (with properties that apply) to the property before leaving to avoid any extra fees. Please be sure to check for any items you might leave behind, we are not responsible for left behind items.
Housekeeping & Maintenance
What are your COVID-19 Cleaning Protocols?
Our Cleaners use the cleaning and disinfection protocols based from the CDC and WHO. We pay extra attention to high-touch and high-traffic areas. We continue to review technology and cleaning to update our housekeeping procedures for the health and safety of our guests, homeowners and vendors.
Can I clean the condo myself upon check-out, rather than using your cleaning services?
No. Our cleaners work very hard and follow very strict cleaning and sanitation standards; they follow the same routine every time.
Do you provide daily maid service?
In order to keep our rates lower than hotel rates, we do not provide daily maid service. Each unit has laundry machines or access to them and cleaning supplies for each room type.
We’ve run out of toilet paper, dishwashing soap, etc. Can you bring us some more?
VWPL provides each guest with a starting kit of basic necessities that should last your entire stay, these items will need to be replenished by guest(s) as needed.
We can’t get the TV/DVD/Internet/etc. working. Are there instructions in the unit?
Most of our properties have cable and smart TV options meaning the tv has internet access to Netflix, Hulu, YouTube TV, etc. Please first turn on TV and make sure the cable box is on. If you get a blank screen find source or input on the tv remote to change the source. Please try these procedures first before calling. Thank you!
Is there an after-hours emergency contact number?
If there is a life emergency please dial 911.
For after hours assistance that can’t wait until the next day please call 303.514.7036
Please only call if there is an emergency. Thank you!
Location & Access
How do I obtain the keys?
We have keyless entries at ALL our properties. You will be emailed check-in instructions three days prior to your arrival. In the email it will contain door code, property address, property directions and any additional information about the property.
Features & Amenities
Is smoking allowed in the condo?
Smoking of any kind is not allowed inside, and within 20 feet of any of our properties. Please do not litter and discard cigarette butts properly.
Does the condo come with linens and towels, or do I need to bring my own?
Linen, bath towels and kitchen towels, paper towels are provided. Hot tub towels provided to units that have hot tubs.
What items can I expect to find in the condo?
All our units are well equipped with most items you would find in your average home, including:
- Refrigerator, microwave, stovetop and oven, kitchen utensils, dishwasher, iron and iron board, & hair dryers.
- Startup kit include automatic dishwasher soap, dish soap, paper towels, coffee, tea, & sugars.
- Bathrooms supply hand soap, toilet paper, shampoo, conditioner, and lotions.
- Laundry detergent and dryer sheets included, but no fabric softener.
Is internet access available in my condo?
Yes, all of our units have complimentary Wi-Fi.
Do all of the condos have air conditioning?
No, we live at 9,000 feet. Most units (even brand new homes) do not have air conditioning but the evenings cool down very fast. When arriving if you find your unit is warm, please open windows, turn on fans and air flow should cool the unit down.
Are pack n’ plays, highchairs or toys available at the units?
We do rent pack n’ plays that you can add to your check-out cart at visitwinterpark.com with a fee of $25
What are the additional costs if any?
The nightly rate + taxes, cleaning fee, booking fee, resort fee, and damage deposit (or damage protection insurance) are included on your reservation. Optional travel insurance is also available through Rental Gordian Insurance. Some properties located at Winter Park Resort require paid overnight parking. Please read check-in instructions.
What is your deposit and cancellation policy
Refund of monies paid for rental and services will be made under the following circumstances: (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained.
To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments. Such insurance is available through travel agents, auto clubs such as AAA, or online at http://www.rentalguardian.com/
POWER/ WEATHER RELATED CANCELATION:
Visit Winter Park Lodging does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, but Rental Guardian does provide some protection against these instances. Nor do we refund if the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
COVID-19 REFUND POLICY
If the State of Colorado issues a stay at home policy during the dates of the booking a full refund would be issued for the dates affected by the stay at home policy. You would not be refunded for nights that you had already stayed or if you decide to stay at the home.
If Winter Park Resort shuts down during your stay due to COVID-19, you would be refunded for any nights not used.
We do not issue refunds for fear of travel, or exposure either assumed or confirmed to COVID-19.
We do not issue refunds if you are unable secure lift ticket/s for your stay or other activities.
We suggest securing your lift tickets and activities prior to booking your lodging.
We advise you to purchase travel insurance for your stay. http://www.rentalguardian.com/
What forms of payment do you accept?
We accept Visa, Mastercard and American Express. If you choose to make the final payment by credit card.
Do you offer Travel Insurance?
Yes, you can purchase travel insurance here https://visitwinterpark.rentalguardian.com/
What is your lost and found policy?
We will return found items to you if you contact us within two weeks of your departure date.
You will need to send us a self-addressed postage paid package for lost items. Any items not claimed within two weeks will be thrown away or donated to a local thrift store.